Kapsch is one of Austria's most successful global technology companies. With its comprehensive ITS (Intelligent Transportation Systems) portfolio, Kapsch is actively addressing the challenges of the present and the future with intelligent mobility solutions in a wide range of application areas. As a family-owned company founded in 1892 and headquartered in Vienna, Kapsch can look back on 130 years of experience with the future.
This role oversees a staff of 4 TOC operators making sure staff are completing assigned tasks and functions to meet SOP standards. This position will interface directly with the client with incident management, rate verifications, and scheduling of staff.Role Summary
The Traffic/Tolling Operations Center (TOC) Supervisor is responsible for the day to day operations of the TOC. This includes operations schedule, project deliverable execution and team management. The ideal candidate for this role will have a background in traffic management, tolling operations, law enforcement, ITS, EMS, or similar industry.
NOTE: This position is not eligible for remote work, and the shift will be Monday – Friday, 8AM – 4PM. There is an on call component that will require the candidate to be available to work through issues should they arise.
Role Responsibilities:
Oversee the 24/7 operations of the TOC, including traffic monitoring, incident detection, and response coordination.
Requires outstanding communications with team, client, and senior management
Regular participation in Operations Business Unit’s staff meetings and training
Establish and update TOC specific operational policies
Ensure the continuous functionality of traffic management systems, including cameras, sensors, variable message signs, and communication networks.
Communicate with the Transportation Authority, Department of Transportation, law enforcement, local incident management and emergency service partners
Monitor congestion trends using transportation technology
TOC Performance Measurement reporting
Process necessary adjustments and after-action reviews
Interface with client to provide timely resolutions for all TOC issues
Analyze traffic patterns and operational data to identify trends and recommend improvements.
Make certain all employees have the required resources to perform job duties
Act as a backup for all positions on the TOC Team to ensure appropriate coverage for all shifts
Assist in compiling monthly invoices and reports
Manage team performance, recognition & rewards, daily time tracking, PTO, development, recruitment and retention in partnership with the Human Resources Team and in conjunction with Kapsch policies and practices
Develop and facilitate team training modules and tracking for completion / compliance
What’s in it for you?
Opportunity to solve complex problems that improve daily the lives of people in your community
Opportunity to work with cutting edge technologies in a high-growth industry
Career growth and development
Casual work environment
Compensation includes salary starting at $65K with Full benefits package including paid time off, 401(k) and a no-cost medical insurance option for employee and eligible dependents
What we are looking for.
Bachelor’s degree or equivalent to include 4 years relevant experience as a leader and/or specialized skills to offset the educational requirement
Experience with operations and managing positive client relationships by having effective communication
Proficient with Microsoft Office applications – Outlook, Excel, Word and PowerBI
Excellent written, verbal and interpersonal communication skills
Dependable, accurate and detail oriented
Knowledge of emergency management protocols and practice
Availability to respond to emergencies or critical incidents outside of regular business hours.
Experience with Operations and Traffic Incident Management preferred but not required.
Strong knowledge of traffic control systems, Intelligent Transportation Systems (ITS), and related technologies preferred but not required
At this time we are unable to provide sponsorship for this role and all applicants must have working rights in the US and pass a background check
Kapsch TrafficCom is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, creed, color, national origin, ancestry, marital status or sexual orientation, gender identity or expression, disability, nationality or sex. Kapsch TrafficCom is a drug-free workplace.