Kapsch is one of Austria's most successful global technology companies. With its comprehensive ITS (Intelligent Transportation Systems) portfolio, Kapsch is actively addressing the challenges of the present and the future with intelligent mobility solutions in a wide range of application areas. As a family-owned company founded in 1892 and headquartered in Vienna, Kapsch can look back on 130 years of experience with the future. To learn more about our solutions and innovations, visit our website here.
The Field Service Technician II is a role responsible for advanced maintenance, troubleshooting, and repair of Intelligent Transportation System (ITS) devices and infrastructure supporting the Memphis SmartWay system.
How You'll Make an Impact
Perform preventative and corrective maintenance on ITS systems
Respond to and resolve trouble tickets within required timelines
Diagnose and repair complex issues across multiple ITS devices
Maintain and support systems including CCTV, DMS, HAR, detection systems, wireless communications, fiber optic networks, and network equipment
Perform utility locating for fiber and power infrastructure
Install, upgrade, modify, and replace ITS equipment as required
Utilize diagnostic tools and testing equipment to troubleshoot system faults
Maintain accurate daily logs, labor tracking, and service records
Receive and manage inventory and assist with material requests
Support subcontractors and ensure work meets quality and specification standards
Assist and guide junior technicians in field operations
What Makes You a Great Fit
Associate’s degree in Electronics, Computer Science, or +6 years of relevant field experience (ITS or similar preferred)
Strong troubleshooting skills in electrical, fiber optic, and network systems
Ability to read schematics and technical plans
Experience with electronic testing equipment
Knowledge of low voltage systems, networking, and wireless communications
Proficiency in Microsoft Windows and basic Office tools
Strong communication and problem-solving skills
Outdoor and roadside work near active traffic and elevated equipment
On-call rotation (approximately one week per month)
Non-standard hours including nights and weekends as needed
Highly desired
Experience with ITS/SmartWay systems
Hands-on work with CCTV, DMS, HAR, detection systems, and network infrastructure
RF or microwave communication experience
Roadside or transportation system experience
CDL preferred or ability to obtain one, Must obtain once hired
What We Offer
Build expertise across networking, fiber optics, wireless communications, and intelligent transportation systems
Contribute directly to the safety and efficiency of the regional transportation network
Career growth, stability, and the opportunity to develop within a global organization.
A competitive compensation range of $24.00–$29.00, based on experience, skills, internal equity, and market data.
A full benefits package including: unlimited paid time off, 11 paid holidays, 401(k), a no-cost medical insurance option for employees (including dental and vision insurance), and an FSA option.
Take the next step in your career with Kapsch.
A Note on How We Use AI: We believe hiring is a human decision. AI supports some of the operational side of our process (things like interview scheduling and coordination), but every step that matters is handled by a person. Your application will be read, your interviews will be conducted, and your offer will be made by humans who are genuinely invested in getting it right.
Applicants must have working rights in the United States and pass a background check.
Kapsch is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the recruitment process. If you need assistance or an accommodation due to a disability, please contact our TA team. Kapsch TrafficCom is an Equal Opportunity Employer and is committed to creating an inclusive workplace. We consider all qualified applicants for employment without regard to any legally protected characteristic under applicable federal, state, or local law. Kapsch TrafficCom is a drug-free workplace.